Dyer and Dyer Volvo has an amazing and friendly staff, that was very understanding to my needs and situation. They were incredibly knowledgeable and helpful throughout the entire process. I felt comfortable and appreciated. Buying my vehicle from them was quick and easy. The sales department was friendly, not pushy and very fair with pricing. They listened and worked hard to find the right car for me. I did not feel hassled, rushed, deceived or harassed in any way. My sales person was not pushy and was extremely friendly and understanding. He answered all my questions and concerns and explained everything in a friendly, personable and understandable way. The dealership was extremely clean, beautiful, well-staffed and accommodating. The waiting area was clean, had plenty of spaces to sit, eat, relax, work or even watch television. I did not feel like I was waiting in a waiting room, rather I felt at home. I was treated with respect, like I was their #1 priority and appreciated. I am only mentioning this because the 3 other dealerships that I was also looking at for a car, I was definitely not. These other dealers were disrespectful and rude to say the least. They ALL had the attitude that they did not NEED my business and expected me to do all the work. They made me feel like they were doing me a favor by selling me one of their cars. At these other dealerships, even after picking out a car they still sold the car I was interested in, while I was trying to make the purchase and/or work out the financing. Some didn't even call me back or even try to help with the financing at all and had an attitude. I was even told by 2 of them, if you do not want the car for this price that they did not want to be bothered because someone else will buy it anyway. Dyer & Dyer Volvo made me feel like I was very important and did everything they could to help me find the right car, at the right price. The sales person was amazing and made me feel more like a friend than just a customer. Once he help me find the right car for the right price, I was brought over to do the paperwork and financing. In that department I was greeted by a wonderful person that helped me through the paperwork (at my pace) and explained all my options and everything I was signing. They were not only professional but also considerate, patient and friendly. Even though it was after their posted dealership hours, I was still not rushed and was very well taken care of and made to feel comfortable and appreciated. Even after the sale they were there for me and handled all my questions and concerns. They went above and beyond, in my opinion, to make sure I was happy and satisfied with my new investment. I have since had the pleasure of visiting their service department. That area was beautiful, clean and efficient. I pulled my car into an air conditioned and the service staff was very knowledgeable and accommodating. I was greeted by friendly faces and each step of the process was explained. They even check in with me during the service to explain what was happening and at which stage they were at, while I was waiting. That department also made me feel comfortable, appreciated and reassured. They explained everything, so I did not feel like I was being taken advantage of or disregarded. In all, I highly recommend Dyer and Dyer Volvo for new or used cars and for any of your service needs.
Ronald Redini
Jul 30, 2022